Sorry, We're NOT Under Construction

At the nursing home we are in the middle of a major renovation. So there are these signs posted everywhere: "please excuse our mess..." You've probably seen similar signs at hotels, gyms, restaurants, etc. We go out of our way to apologize to our customers for being under construction.

But the truth is that we should always be under construction. As leaders, we must always be "renovating" not just our buildings, but our processes, systems, people, and assumptions. It's when we become complacent and stop innovating that our customers truly suffer.

Maybe we need to post "Sorry, We Are NOT Under Construction" signs. Signs that communicate...
-we think our service is good enough and we don't intend on making it better
-we don't believe that our mission is really that important after all
-we think this is probably the best performance we can expect from our employes so we don't intend to push them
-we take for granted that you, our customers, will come back so we are not going to worry about how we treat you
-we know that getting better is hard work and we just don't have the energy for that right now
-we are comfortable not being the best at what we do so we just going to work hard enough to not go out of business

I think I'm going to make a new sign. "We are under construction...you're welcome!"

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Location:Stanhope Way,Normal,United States